:root{--navy:#0f2a46;--blue:#1478f2;--bg:#f3f7fb;--text:#13233a;--muted:#607089;--border:#dce6f1;--green:#18a96b;--yellow:#f2b928;--orange:#ff7a2a;--red:#ef4444}*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;color:var(--text);background:var(--bg)}a{color:var(--blue);text-decoration:none}.app-shell{min-height:100vh}.sidebar{position:fixed;inset:0 auto 0 0;width:230px;background:linear-gradient(180deg,#112f4e,#0b2035);color:#fff;padding:22px 14px;display:flex;flex-direction:column}.brand{display:flex;gap:12px;align-items:center;font-size:17px;padding:0 8px 22px}.brand-icon{font-size:34px}.sidebar nav{display:flex;flex-direction:column;gap:6px}.sidebar nav a{color:#dce9f7;padding:11px 12px;border-radius:7px;display:flex;gap:12px}.sidebar nav a:hover,.sidebar nav a.active{background:#1478f2;color:#fff}.sidebar-user{margin-top:auto;display:flex;gap:10px;align-items:center;padding:12px 8px}.sidebar-user small{display:block;color:#c2d3e7;margin-top:3px}.avatar{width:36px;height:36px;border-radius:50%;background:#e6edf5;color:#34516e;display:grid;place-items:center;font-weight:700}.avatar.big{width:76px;height:76px;font-size:28px}.logout{color:#dce9f7;padding:10px 8px}.main{margin-left:230px;padding:28px;min-height:100vh}.page-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:22px;gap:18px}.page-head h1{margin:0;font-size:29px}.page-head p{margin:6px 0;color:var(--muted)}.btn{border:1px solid var(--border);background:#fff;color:#344861;padding:10px 15px;border-radius:7px;cursor:pointer;font-weight:600;display:inline-block}.btn.primary{background:var(--blue);border-color:var(--blue);color:#fff}.btn.success{background:var(--green);border-color:var(--green);color:#fff}.btn.small{padding:6px 10px;font-size:12px}.btn.full{width:100%}.actions{display:flex;gap:8px}.stats-grid{display:grid;grid-template-columns:repeat(4,1fr);gap:14px;margin-bottom:18px}.stat{background:#fff;border:1px solid var(--border);border-radius:9px;padding:18px;display:flex;gap:14px;align-items:center;box-shadow:0 4px 12px #0b20350a}.stat i{width:48px;height:48px;border-radius:9px;background:#edf5ff;color:var(--blue);display:grid;place-items:center;font-style:normal;font-size:25px}.stat b{font-size:28px;display:block}.stat span{font-size:13px;color:var(--muted)}.card{background:#fff;border:1px solid var(--border);border-radius:9px;padding:17px;box-shadow:0 4px 12px #0b203508}.card h2{margin:0 0 16px;font-size:18px}.card-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.table-wrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:13px}th{background:#f1f6fb;text-align:left;padding:10px;color:#334a64}td{padding:11px 10px;border-bottom:1px solid #eef3f8;white-space:nowrap}.badge{padding:5px 9px;border-radius:5px;font-size:12px;font-weight:700;display:inline-block}.badge.blue{background:#dcecff;color:#1267cc}.badge.green{background:#d8f4e7;color:#138658}.badge.yellow{background:#fff2c7;color:#986c00}.badge.orange{background:#ffe0cc;color:#bf4d00}.badge.red{background:#ffd6d6;color:#bf2929}.badge.gray{background:#e9eef3;color:#536273}.pagination{display:flex;justify-content:center;gap:7px;padding-top:15px}.pagination a{border:1px solid var(--border);min-width:32px;height:32px;display:grid;place-items:center;border-radius:6px;color:#47617c}.pagination a.current{background:var(--blue);color:#fff;border-color:var(--blue)}label{display:block;font-size:13px;font-weight:700;margin:0 0 6px}input,select,textarea{width:100%;border:1px solid #cad8e7;border-radius:7px;padding:10px 11px;font:inherit;background:#fff;color:var(--text)}textarea{resize:vertical}.form-grid,.filter-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:15px}.filter-grid{grid-template-columns:repeat(4,1fr)}.span2{grid-column:span 2}.filter-actions{display:flex;gap:8px;align-items:end}.form-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:18px}.form-card small,.muted{color:var(--muted)}.tabs{display:flex;gap:20px;border-bottom:1px solid var(--border);margin-bottom:14px;padding-bottom:10px}.detail-grid{display:grid;grid-template-columns:1fr 1.25fr;gap:16px}.details{display:grid;grid-template-columns:130px 1fr;gap:12px 14px;font-size:13px}.details dt{font-weight:700}.details dd{margin:0;color:#3e536b}.attachment{display:flex;justify-content:space-between;align-items:center;padding:9px;border:1px solid var(--border);border-radius:6px;margin:7px 0}.timeline{border-left:2px solid #d9e8f7;margin-left:10px;padding-left:20px}.timeline-item{position:relative;padding:0 0 18px}.timeline-item:before{content:'';position:absolute;left:-26px;top:3px;width:10px;height:10px;border-radius:50%;background:var(--blue);border:3px solid #fff}.timeline-item small{margin-left:8px;color:var(--muted)}.timeline-item p{background:#f3f7fb;padding:10px;border-radius:7px}.reply-form{display:flex;gap:8px}.reply-form textarea{min-height:70px}.reply-form .btn{align-self:flex-end}.bar-chart,.line-bars{height:290px;display:flex;align-items:flex-end;justify-content:space-around;gap:9px;padding:20px 10px 0;border-bottom:1px solid var(--border)}.bar-col,.line-bar{height:100%;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;flex:1;max-width:58px;gap:6px}.bar,.line-bar>div{width:70%;background:linear-gradient(#33bb7d,#18a96b);border-radius:5px 5px 0 0}.line-bar>div{background:linear-gradient(#56a4ff,#1478f2);width:60%}.bar-col span,.line-bar span{font-size:12px;font-weight:700}.score-layout{display:grid;grid-template-columns:1.5fr 1fr;gap:16px;margin-bottom:16px}.profile-score{display:grid;grid-template-columns:auto 1fr auto;gap:18px;align-items:center}.mini-stats{display:flex;flex-wrap:wrap;gap:9px}.mini-stats span{background:#f2f6fb;padding:8px;border-radius:6px;font-size:12px}.score-circle{width:120px;height:120px;border:14px solid var(--green);border-radius:50%;display:grid;place-items:center;align-content:center}.score-circle b{font-size:32px}.score-circle span{font-size:11px;color:var(--muted)}.rank-row{display:grid;grid-template-columns:38px 1fr 1fr 36px;align-items:center;gap:10px;padding:9px 0;border-bottom:1px solid #edf2f7}.progress{height:9px;background:#e7eef5;border-radius:9px;overflow:hidden}.progress i{display:block;height:100%;background:var(--green)}.inline-filter{display:flex;gap:8px}.inline-filter select{min-width:120px}.stack-form{display:grid;gap:10px}.alert{padding:12px 14px;border-radius:7px;margin-bottom:14px;transition:.5s}.alert.success{background:#dbf6e9;color:#11744b}.alert.error{background:#ffe0e0;color:#a72525}.alert.fade{opacity:.2}.login-page{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,#eef6ff,#f7fbff)}.login-card{width:min(390px,92vw);background:#fff;padding:32px;border:1px solid var(--border);border-radius:12px;box-shadow:0 16px 50px #174b7c20}.login-logo{font-size:48px;text-align:center}.login-card h1{text-align:center;margin:5px 0}.login-card p{text-align:center;color:var(--muted);margin-top:0}.login-card label{margin-top:13px}.login-card button{margin-top:18px}.login-card small{display:block;text-align:center;margin-top:14px}@media(max-width:1000px){.sidebar{width:78px}.sidebar span,.sidebar .brand div:last-child,.sidebar-user div:last-child{display:none}.main{margin-left:78px}.stats-grid{grid-template-columns:repeat(2,1fr)}.detail-grid,.score-layout{grid-template-columns:1fr}.filter-grid{grid-template-columns:repeat(2,1fr)}}@media(max-width:650px){.main{padding:16px}.stats-grid,.form-grid,.filter-grid{grid-template-columns:1fr}.span2{grid-column:auto}.page-head{flex-direction:column}.sidebar{position:static;width:100%;height:auto}.app-shell{display:block}.sidebar nav{flex-direction:row;overflow:auto}.sidebar-user,.logout{display:none}.main{margin-left:0}.score-circle{width:90px;height:90px}.profile-score{grid-template-columns:auto 1fr}.profile-score .score-circle{grid-column:1/-1}.inline-filter{flex-wrap:wrap}}
.refresh-indicator{display:inline-flex;align-items:center;gap:7px;margin-top:4px;font-size:12px;color:#66809b}.refresh-dot{width:8px;height:8px;border-radius:50%;background:#20ad72;box-shadow:0 0 0 4px #20ad7218}.incoming-row{background:#fbfdff}.incoming-row td:first-child{border-left:3px solid var(--blue)}.subject-link{color:var(--text);font-weight:600}.receive-card{display:flex;align-items:end;justify-content:space-between;gap:24px;margin-bottom:16px;border-left:4px solid var(--blue)}.receive-card h2{margin-bottom:5px}.receive-card p{margin:0;color:var(--muted)}.receive-form{display:flex;align-items:end;gap:10px;min-width:410px}.receive-form>div{flex:1}.classification-box{margin-top:18px;padding:13px;border:1px solid var(--border);background:#f8fbff;border-radius:8px}.classification-box strong{display:block;margin-bottom:9px}.history-note{margin-top:-8px;margin-bottom:22px}.test-banner{display:flex;flex-direction:column;gap:4px;background:#eef6ff;border:1px solid #cfe4ff;border-radius:8px;padding:12px 14px;margin-bottom:18px}.test-banner b{color:#1267cc}.test-banner span{font-size:13px;color:#526a83}@media(max-width:800px){.receive-card,.receive-form{display:block;min-width:0}.receive-form>div{margin-bottom:10px}}

/* v3 - detalhes, configurações e responsividade */
.mobile-topbar,.sidebar-overlay{display:none}.config-menu{margin-top:2px}.config-menu summary{list-style:none;color:#dce9f7;padding:11px 12px;border-radius:7px;display:flex;gap:12px;align-items:center;cursor:pointer;user-select:none}.config-menu summary::-webkit-details-marker{display:none}.config-menu summary:hover,.config-menu summary.active{background:#163a5e;color:#fff}.config-arrow{margin-left:auto;font-size:13px;transition:transform .2s}.config-menu[open] .config-arrow{transform:rotate(180deg)}.config-submenu{display:flex;flex-direction:column;gap:4px;padding:5px 0 5px 14px}.config-submenu a{font-size:14px;padding:9px 10px!important}.ticket-info-card{max-width:980px}.wrap-text{white-space:normal!important;overflow-wrap:anywhere}.ticket-actions-grid{display:grid;grid-template-columns:1fr 1fr;gap:14px;margin-top:18px}.ticket-actions-grid .classification-box{margin-top:0}.attachments-title{margin-top:22px}.users-layout{display:grid;grid-template-columns:minmax(280px,380px) minmax(0,1fr);gap:16px;align-items:start}.user-form-card{position:sticky;top:20px}.user-form-card label small{font-weight:400;color:var(--muted)}.user-form-actions{margin-top:8px}.row-actions{display:flex;align-items:center;gap:6px}.row-actions form{margin:0}.btn.danger{background:#fff1f1;border-color:#ffc8c8;color:#b92b2b}.btn.danger:hover{background:#ffe1e1}.mobile-brand{display:flex;align-items:center;gap:7px}.menu-toggle{border:0;background:transparent;color:#fff;font-size:24px;padding:5px 8px;cursor:pointer}

@media(max-width:900px){
  html,body{min-height:100%;overflow-x:hidden}
  body{padding-top:58px}
  body.sidebar-open{overflow:hidden}
  .mobile-topbar{display:flex;position:fixed;inset:0 0 auto 0;height:58px;background:#102e4c;color:#fff;z-index:1500;align-items:center;gap:10px;padding:0 13px;box-shadow:0 2px 12px #001a2f22}
  .app-shell{display:block;min-height:calc(100vh - 58px)}
  .sidebar{position:fixed!important;top:58px!important;right:auto!important;bottom:0!important;left:0!important;inset:auto!important;width:min(285px,86vw)!important;height:auto!important;max-height:calc(100vh - 58px);padding:18px 14px;z-index:1450;transform:translateX(-105%);transition:transform .22s ease;box-shadow:12px 0 32px #00172d55;overflow-y:auto;overscroll-behavior:contain;background:linear-gradient(180deg,#112f4e,#0b2035);opacity:1}
  .sidebar span,.sidebar .brand div:last-child,.sidebar-user div:last-child{display:initial}
  .sidebar nav{display:flex;flex-direction:column;overflow:visible}
  .sidebar-user{display:flex}
  .logout{display:block}
  .main{margin-left:0!important;padding:20px;min-height:calc(100vh - 58px)}
  .sidebar-overlay{display:none;position:fixed;inset:58px 0 0 0;background:rgba(6,21,35,.55);z-index:1400}
  .sidebar-open .sidebar{transform:translateX(0)}
  .sidebar-open .sidebar-overlay{display:block}
  .stats-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.detail-grid,.score-layout,.users-layout{grid-template-columns:1fr}.user-form-card{position:static}.filter-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.ticket-actions-grid{grid-template-columns:1fr}.receive-card{display:block}.receive-form{display:flex;min-width:0;margin-top:14px}.page-head{align-items:flex-start}.table-wrap{-webkit-overflow-scrolling:touch}.tabs{overflow-x:auto;white-space:nowrap;padding-bottom:12px}.config-submenu{padding-left:14px}
}

@media(max-width:600px){
  .main{padding:14px}.page-head{flex-direction:column;margin-bottom:16px}.page-head h1{font-size:24px}.actions{width:100%}.actions form,.actions .btn{width:100%}.actions .btn{text-align:center}.stats-grid,.form-grid,.filter-grid{grid-template-columns:1fr}.stat{padding:14px}.card{padding:14px}.card-head{align-items:flex-start;gap:8px;flex-direction:column}.span2{grid-column:auto}.details{grid-template-columns:1fr;gap:4px}.details dt{margin-top:10px;color:#23384f}.details dd{padding-bottom:4px}.receive-form,.inline-filter{display:grid;grid-template-columns:1fr;gap:8px}.receive-form .btn,.inline-filter .btn{width:100%}.attachment{align-items:flex-start;gap:10px}.attachment .btn{flex:0 0 auto}.score-circle{width:90px;height:90px}.profile-score{grid-template-columns:auto 1fr}.profile-score .score-circle{grid-column:1/-1}.rank-row{grid-template-columns:30px 1fr 70px 32px}.row-actions{flex-wrap:wrap}.users-list-card td,.users-list-card th{white-space:nowrap}.pagination{overflow-x:auto;justify-content:flex-start;padding-bottom:4px}.bar-chart,.line-bars{overflow-x:auto;justify-content:flex-start}.bar-col,.line-bar{min-width:48px}.form-actions{flex-wrap:wrap}.form-actions .btn{flex:1 1 140px}}

/* Dashboard: cartões com identidade visual por indicador */
.stat.stat-blue i{background:#e8f2ff;color:#0b73e8}.stat.stat-blue{border-top:3px solid #0b73e8}
.stat.stat-orange i{background:#fff3df;color:#f59e0b}.stat.stat-orange{border-top:3px solid #f59e0b}
.stat.stat-green i{background:#e3f7ed;color:#14a268}.stat.stat-green{border-top:3px solid #14a268}
.stat.stat-red i{background:#ffe8e8;color:#dc2626}.stat.stat-red{border-top:3px solid #dc2626}

/* Gráfico geral de desempenho */
.team-chart-card{margin-top:18px}.card-subtitle{margin:-8px 0 0;color:var(--muted);font-size:13px}.team-score-chart{display:flex;flex-direction:column;gap:14px;margin-top:8px}.team-score-row{display:grid;grid-template-columns:minmax(140px,220px) 1fr 70px;gap:14px;align-items:center}.team-score-name{display:flex;align-items:center;gap:8px;font-weight:600;min-width:0}.chart-dot{width:10px;height:10px;border-radius:50%;flex:0 0 auto}.team-score-track{height:28px;border-radius:8px;background:#edf2f7;overflow:hidden}.team-score-fill{height:100%;min-width:3px;border-radius:8px;display:flex;justify-content:flex-end;align-items:center;padding-right:8px;color:#fff;font-weight:700;font-size:12px;transition:width .25s ease}.dot-1,.fill-1{background:#1478f2}.dot-2,.fill-2{background:#18a96b}.dot-3,.fill-3{background:#f59e0b}.dot-4,.fill-4{background:#8b5cf6}.dot-5,.fill-5{background:#ef4444}.dot-6,.fill-6{background:#0891b2}

/* E-mail do sistema / ações de atendimento */
.email-action-box,.finalize-box{margin-top:18px;border:1px solid var(--border);border-radius:9px;padding:16px;background:#f8fbff}.email-action-box>div>p,.finalize-box>div>p{color:var(--muted);font-size:13px;margin:5px 0 13px}.email-action-box textarea,.finalize-box textarea{margin-bottom:10px}.check-inline{display:flex;align-items:center;gap:8px;font-weight:500;margin:4px 0 12px}.check-inline input,.checkbox-row input{width:auto}.checkbox-row label{display:flex;align-items:center;gap:8px}.help-text{display:block;margin-top:5px;color:var(--muted);font-size:12px}.email-note{padding:12px;border-radius:7px;background:#eef6ff;color:#41607d;font-size:13px;line-height:1.5}.settings-card{max-width:980px}

@media (max-width:900px){
  .team-score-row{grid-template-columns:120px 1fr 58px;gap:8px}.team-score-name{font-size:12px}.team-score-fill span{font-size:11px}
}
@media (max-width:520px){
  .team-score-row{grid-template-columns:1fr 48px}.team-score-name{grid-column:1/-1}.team-score-track{height:24px}.performance-filter{width:100%}
}


/* Painel administrativo */
.admin-charts-grid{display:grid;grid-template-columns:1fr 1fr;gap:16px}.admin-chart-card{min-height:360px}.priority-panel{display:grid;grid-template-columns:minmax(180px,260px) 1fr;gap:28px;align-items:center;min-height:270px}.donut{width:220px;height:220px;border-radius:50%;display:grid;place-items:center;margin:auto}.donut-hole{width:126px;height:126px;border-radius:50%;background:#fff;display:grid;place-items:center;align-content:center;box-shadow:0 0 0 1px #edf2f7}.donut-hole b{font-size:30px}.donut-hole span{font-size:12px;color:var(--muted)}.legend-list{display:grid;gap:14px}.legend-list>div{display:grid;grid-template-columns:14px 1fr auto;gap:9px;align-items:center}.legend-color{width:12px;height:12px;border-radius:3px}.status-bars{height:270px;display:flex;align-items:flex-end;justify-content:space-around;gap:18px;padding:20px 8px 0}.status-bar-col{height:100%;flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:7px;text-align:center;min-width:72px}.status-bar-track{height:190px;width:76%;display:flex;align-items:flex-end;border-bottom:1px solid #dbe5ef}.status-bar-track>div{width:100%;border-radius:5px 5px 0 0}.status-bar-col span{font-size:12px;color:#425a73}.resolved-stats{grid-template-columns:repeat(2,minmax(0,1fr));max-width:760px}
@media(max-width:1000px){.admin-charts-grid{grid-template-columns:1fr}.priority-panel{grid-template-columns:1fr 1fr}}
@media(max-width:650px){.admin-charts-grid{grid-template-columns:1fr}.priority-panel{grid-template-columns:1fr}.donut{width:190px;height:190px}.donut-hole{width:110px;height:110px}.status-bars{overflow-x:auto;justify-content:flex-start}.status-bar-col{min-width:86px}.resolved-stats{grid-template-columns:1fr}}